Note: Small lower value items may be sent without tracking and may take up to 15 working days to arrive.
Unfortunately we cannot consider an item (Small parts/clothing) to be lost until 15 working days has passed (according to Royal Mail procedure). Once the 15 working days have passed please contact us using the tracking form.
With each order tracking is sent to you via email, you are responsible for checking your tracking.
If you have not received tracking within 72 hours of placing your order please contact us using the tracking form.
If you have checked your tracking and it states delivered please check with neighbours as they may have taken the delivery for you or contact your local depot if stated on the tracking information.
If you have checked with neighbours/local depot and the item is still missing please complete a tracking form.