Something is wrong with my product, How do I get this sorted?
Updated
Please be aware that in order to claim warranty with Mafia your purchase must be direct with us. If you have purchased through a Mafia Trader then you need to contact the trader.
You are expected to keep your bike in serviceable condition. any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected.
If you have a warranty claim inline with our terms and conditions our team will gladly assist you in getting your item fixed or replaced.
Warranty claims will only be handled through the appropriate channel which is our online form. If you do not supply all of the requested information, your claim may be rejected.
As your bike will have been sent to you via mail order, it is your responsibility to ensure it has been assembled correctly. We allow you to assemble by yourself. However you must get a 1 week service by a qualified bicycle shop technician in order to qualify for your warranty. This is to ensure you have assembled your bicycle correctly and that everything is adjusted correctly e.g. spokes will need tightening, maybe your chain is too loose, brakes not set correctly, tyre pressure incorrect etc. If you do not have your 1 week service record (signed and stamped receipt), then your warranty is invalid.
Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike & then may further be asked to return the failed component):
• cracked or broken frames • cracked or broken forks • cracked or broken bars • cracked or broken hubs • internal axle failure bb/wheels • visible manufacturing defects to any part or component (should be reported as soon as noticed)