We aim to dispatch your order within 1 working day of this being placed. We have a dedicated team in our warehouse who will make sure your order leaves us as quickly as possible. In some cases, dispatch may take 2 – 3 working days.
Once your order has been dispatched, this should be delivered within the lead times listed below, dependant on location.
As soon as your bike or part has been dispatched from our warehouse, you will be sent an email (to your PayPal email address or the address used at the checkout), which includes your tracking information.
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Order Processing Information
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Orders are not processed on Weekends or UK bank holidays.
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Orders placed after 12pm (GMT/BST) will be processed for dispatch on the next working day.
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Orders placed to non-UK addresses, will be processed during UK opening hours (GMT).
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Orders may be dispatched in multiple parcels, from different warehouses, depending on stock location.
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We unfortunately cannot deliver to PO Boxes or Freight Forwarders - should an order be placed to a PO Box or Freight Forwarder, we will not be able to process the order until an alternative address has been provided.
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Shipping fees are calculated at checkout.
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We may need to contact you for additional shipping fee for non-Mainland addresses, including remote areas, highlands and islands.
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Charges On Deliveries Outside Of The UK:
If you live outside of the UK, you may be liable to local taxes, i.e., import duty and the relevant charges levied by the courier, which may include an admin fee. Please contact your local customs department for clarification.
We cannot be held liable for any additional charges you may have to pay when the product is in your country.
If an order is rejected at customs due to non-payment of local taxes/import taxes and the item is returned, a return charge will be deducted from your refund.
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Estimated Delivery Times
United Kingdom
BMX
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1 – 3 working days
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Wheelie / Jump Bike
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1 – 3 working days
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Parts & Accessories
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2 - 5 working days (Royal Mail) *
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Parts & Accessories
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1 – 3 working days (Courier)
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Scotland (including Highlands), Ireland, Wales and Islands
Please allow extra time for remote areas, especially through Royal Mail.
European Union
BMX
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3 – 10 working days
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Wheelie / Jump Bike
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3 – 10 working days
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Small Parts
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7 – 10 working days *
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Large Parts
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3 – 10 working days
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USA & Rest of the World
BMX
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3 – 10 working days
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Wheelie / Jump Bike
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3 – 10 working days
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Small Parts
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7 – 14 working days *
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Large Parts
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3 – 10 working days
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* Small lower value items may be sent without tracking, through the postal service, and may take up to 20 working days to arrive.
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If your item has not arrived within the time frames stated above, please visit our online tracking form and fill it out to check it’s status.
If we know of any problem with your order we will contact you as soon as possible.